IT Help Desk Associate

Company Description:
Maintain a high level of customer satisfaction by providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software.
Position Responsibilities/Essential Functions:
Provide first-level support for requests coming into company help desk
Provide assistance to associates and troubleshoot issues related to hardware and software
Install and upgrade software
Diagnose hardware onsite and accurately determine replacement parts
Perform hardware installations
Install peripherals (printers, scanners, etc.)
Format Windows computers
Replace CAT 5/5E/6 patch cables, jacks and patch panels
Other duties as assigned by management.
Position Requirements:
A+ Certification or equivalent work experience
Experience with Microsoft Office
Proficiency and understanding how to complete essential responsibilities of job with minimal training
Possess experience with computer imaging and configuration
Maintain understanding of TCP/IP and networking concepts
Ability to multitask in a fast-paced environment
Professional appearance and strong written and verbal communication skills
Ability to work well both individually and in a team environment
Demonstrate strong analytic and problem solving skills
Must have flexible schedule including the ability to work Monday through Friday from 7:30am until 4:30pm. Will require ability to work some weekends or varied hours depending on needs of department.
Physical Demands and Working Conditions:
Normal office environment not subject to extremes in temperature, noise, etc
Frequent interruptions to assist employees and customers in person and on the telephone
May spend extended periods of time at the computer terminal, at desk, or on the telephone and operating other office equipment requiring eye-hand coordination and finger dexterity.
Ability to lift typical computer equipment including, but not limited to, PCs, servers, monitors, etc.

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